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Curriculum Vitae

Personal Information

Name: Luís Teixeira de Melo Almeida Santos
Nationality: Portuguese
Date and place of brith: 27 November 1978, Santo Tirso – Porto – Portugal

Experience

Head of Solutions Delivery UK
Capventis
January 2016 – Present

Head of CRM / CX Practice
Capventis
January 2015 – December 2015

CRM / CX Solutions Consultant
Capventis
April 2013 – December 2014

CRM / CX Solutions Consultant
Enigen
March 2012 – April 2013

CRM Consultant
Novabase
September 2007 – March 2012

Key Account Manager
Araújo & Mendes Telecomunicações
June 2005 – September 2006

Sales Representative
Araújo & Mendes Telecomunicações
December 2004 – May 2005

Trainee
Compta
March 2004 – July 2004

Certifications

Aug 2017 – Certified Customer Experience Professional
Jul 2016 – Oracle RightNow CX Cloud Service 2016 Certified Implementation Specialist
Dec 2013 – Oracle RightNow CX Cloud Service 2012 Certified Implementation Specialist
Sep 2012 – Oracle RightNow CX Cloud Service Sales Specialist
Dec 2016 – Oracle RightNow CX Cloud Service PreSales Specialist
Dec 2016 – Oracle RightNow CX Cloud Service 2016 Support Specialist
Sep 2012 – Oracle RightNow CX Cloud Service Support Specialist
Jul 2016 – Oracle Standalone Co-browse Cloud Service 2016 Implementation Consultant
Jan 2017 – Oracle Sales Cloud 2016 PreSales Specialist
Jan 2017 – Oracle Sales Cloud 2016 Sales Specialist
Jul 2013 – Oracle Fusion CRM 11g PreSales Specialist
Jul 2013 – Oracle Fusion CRM 11g Sales Specialist
Aug 2013 – Oracle Fusion CRM 11g Support Specialist
Feb 2014 – Oracle Eloqua Marketing Cloud Service PreSales Specialist
Feb 2014 – Oracle Eloqua Marketing Cloud Service Sales Specialist
Apr 2014 – Oracle Social Relationship Management PreSales Specialist
Apr 2014 – Oracle Social Relationship Management Sales Specialist
Nov 2013 – Oracle Policy Automation 10 Sales Specialist
Aug 2013 – Oracle Accelerate for Midsize Companies Sales Specialist
Oct 2016 – Qualtrics Research Core Certified Professional
Oct 2010 – Novabase Intermediate Consulting Skills
Mar 2009 – Novabase Fundamental Consulting Skills
Jun 2006 – Dynargie Management of sales teams

Education

Electrical Engineering – Telecommunications, Electronics and Computers
FEUP – Faculty of Engineering University of Oporto – Portugal
October 1998 – February 2008

Réseaux et Télécommunications Spécialité
ENSEA – École Nationale Supérieur de l’Electronique et ses Applications – Cergy, Paris – France
September 2003 – February 2004

Electrical Engineering – Electronics and Computers
UTAD – University of Trás-os-Montes e Alto Douro – Vila Real – Portugal
September 1996 – September 1998

Electricity / Electronics
ESTP – Industrial School Tomaz Pelayo – Santo Tirso – Portugal
September 1993 – June 1996