Skip to content
Nov 9 16

Professional Profile

by Luís Melo

I have a 5-year degree in Electrical Engineering – Telecommunications, Electronics and Computers from the University of Oporto in Portugal. Also accomplished a 6-month course in Réseaux et Télécommunications from the Ecole Nationale Supérieure de l’Electronique et de ses Applications in France.

Started my professional career as a trainee in the largest IT Services & Telecom company in Portugal, followed by a successful experience as a Sales Representative and Key Account Manager, working on the SME market, in a Portuguese Telecommunications provider.

As a CRM Consultant, working for the biggest Portuguese IT Consulting company, I had the opportunity to specialise in Oracle Siebel CRM and be involved in the implementation of a significant number of CRM projects across many industries, including Consumer Goods, Financial Services, Public Sector, Energy and Telecommunications.

In 2012 moved from Lisbon to London (UK), to work for a boutique consulting specialised in Cloud applications. Cross trained in cloud solutions like Oracle CRM On Demand and Oracle Sales Cloud (Fusion CRM) and specialised in Oracle Service Cloud (RightNow CX).

Since 2013 I have been a lead consultant and manager on a specialist CRM/CX and BI consulting, delivering projects across various sectors, from Utilities and Professional Services, to High Education and Public Sector organisations.

May 21 10

Brief biography

by Luís Melo

Born in Santo Tirso (Porto – Portugal) in 1978, my educational, academic and professional path led me through Vila Real (studied at UTAD), Porto (studied at FEUP and worked for Optimus), Paris (studied at ENSEA), Lisbon (worked at Novabase) and brought me to London (I worked at Enigen UK and now I work for Capventis).

Big sports fan, as a teenager I played futsal, handball and tennis. In most recent years I practice Mountain Biking (MTB) and Running. I’m a big fan of Football and I earnestly support FC Porto.

Very interested in politics, I believe in the ideals and values of Social Democracy and I am a member of the Portuguese Social Democratic Party. Nonetheless I respect all those who are in politics unselfishly, and put common interests ahead of their own.

Travelling is also a passion but my favourite destination is… homeland. Portugal has wonderful sites, and sometimes a weekend is enough to get to know a small paradise. Portugal has very interesting villages and cities, an amazing history, good culture, excellent food, water and wine, great monuments and unbelievable sights.