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Nov 9 16

by Luís Melo

Born in Portugal in 1978, Luis attained a 5-year degree in Electrical Engineering (Telecoms, Electronics and Computers) from the University of Oporto (FEUP) in Portugal, also accomplishing a 6-month specialist course in Networks and Telecoms at Ecole Nationale Supérieure de l’Electronique et de ses Applications in France (ENSEA).

After an internship as a Solution Designer at Compta, Luis had an enriching experience as a B2B Sales Representative and Key Account Manager, for a Telecommunications provider, in Porto.

In 2007 Luis was recruited by Novabase as a Consultant. As part of the Business Solutions unit, Luis specialised in CRM solutions and was involved in a significant number of projects (across several industries, including Consumer Goods, Financial Services, Public Sector, Energy, Telecoms) implementing enterprise applications to enable operational efficiency and accuracy around customer management processes.

The consulting experience acquired in the biggest Consulting and Managed Services company in Portugal, earned Luis a move to London (UK) in 2012, where he joined Enigen UK as a Senior Consultant, leading the implementation of SaaS technology solutions to improve operational processes and customer experience.

After establishing the CX practice at Enigen UK, Luis moved to Capventis as a Senior Consultant. At Capventis Luis led several transformation projects, across various sectors, focused on helping organisations innovate and improve customer experience, by the enablement, implementation and integration or technology platforms.

Experience, expertise, specialism and leadership brought Luis into a management role. Since 2015 he is a Senior Manager at Capventis, overseeing and managing engagements and programs, as well as managing relationships with Partners and Customers.

Luis is extremely focused on delivery quality and success, always advocating the right executive sponsorship, customer-centric design, innovative engineering/architecture, and the best specialist resources. He is also a member of the Customer Experience Professionals Association (CXPA) and Certified Customer Experience Professional (CCXP).