{"id":1630,"date":"2020-12-30T21:12:17","date_gmt":"2020-12-30T20:12:17","guid":{"rendered":"http:\/\/www.luismelo.org\/?page_id=1630"},"modified":"2023-08-28T12:33:11","modified_gmt":"2023-08-28T11:33:11","slug":"publications","status":"publish","type":"page","link":"https:\/\/www.luismelo.org\/?page_id=1630","title":{"rendered":"Publications"},"content":{"rendered":"

Bridging the Gap Between eCommerce and Real-World Experience | CXBuzz Expert Panel<\/a><\/p>\n

<\/a>Published in\u00a0CX Buzz<\/strong><\/p>\n

<\/strong>November 2021<\/p>\n

———————————————————————————————————————————————–<\/p>\n

CXBuzz Interview With Lu\u00eds Melo, Senior Manager, Solutions Architect EMEA at Zendesk<\/a><\/p>\n

<\/a>Published in\u00a0CX Buzz<\/strong><\/p>\n

<\/strong>June 2021<\/p>\n

———————————————————————————————————————————————–<\/p>\n

The Experience Management Tech Market is Abuzz, But Think Beyond Tech for ROI<\/a><\/p>\n

<\/a>Published in\u00a0Practical CX Blog<\/strong><\/p>\n

<\/strong>March 2021<\/p>\n

———————————————————————————————————————————————–<\/p>\n

Power up: Expert Tips to Supercharge Your CX in 2021<\/a><\/p>\n

<\/a>Published in\u00a0The Future of Customer Engagement and Experience<\/strong><\/p>\n

<\/strong>December 2020<\/p>\n

———————————————————————————————————————————————–<\/p>\n

The 2 technologies all great CX businesses use<\/a><\/p>\n

<\/a>Published in CXpert<\/strong><\/p>\n

<\/strong>November 2020<\/p>\n

———————————————————————————————————————————————–<\/p>\n

Fine-Tuning Your Service Cloud Configuration Settings<\/a><\/p>\n

Published in Oracle CX Blog<\/strong><\/p>\n

June 2018<\/p>\n","protected":false},"excerpt":{"rendered":"

Bridging the Gap Between eCommerce and Real-World Experience | CXBuzz Expert Panel Published in\u00a0CX Buzz November 2021 ———————————————————————————————————————————————– CXBuzz Interview With Lu\u00eds Melo, Senior Manager, Solutions Architect EMEA at ZendeskContinue readingPublications<\/span><\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/www.luismelo.org\/index.php?rest_route=\/wp\/v2\/pages\/1630"}],"collection":[{"href":"https:\/\/www.luismelo.org\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.luismelo.org\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.luismelo.org\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.luismelo.org\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1630"}],"version-history":[{"count":11,"href":"https:\/\/www.luismelo.org\/index.php?rest_route=\/wp\/v2\/pages\/1630\/revisions"}],"predecessor-version":[{"id":1665,"href":"https:\/\/www.luismelo.org\/index.php?rest_route=\/wp\/v2\/pages\/1630\/revisions\/1665"}],"wp:attachment":[{"href":"https:\/\/www.luismelo.org\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1630"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}