{"id":1498,"date":"2020-05-08T10:40:48","date_gmt":"2020-05-08T09:40:48","guid":{"rendered":"http:\/\/www.luismelo.org\/?page_id=1498"},"modified":"2023-08-28T12:33:07","modified_gmt":"2023-08-28T11:33:07","slug":"certificatons","status":"publish","type":"page","link":"https:\/\/www.luismelo.org\/?page_id=1498","title":{"rendered":"Certifications"},"content":{"rendered":"\n

ACXS<\/a>
\nAccredited Customer Experience Specialist (Sep 2020) – Certificate<\/a><\/p>\n\n\n\n

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APMG International<\/a>
\nAgilePM (2014) Foundation (Aug 2020) – Certificate<\/a><\/p>\n\n\n\n

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CXPA – Customer Experience Professionals Association<\/a>
\nCertified Customer Experience Professional (Aug 2017) – Certificate<\/a><\/p>\n\n\n\n

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Qualtrics<\/a>
\nQualtrics CX Expert Certified Professional (Mar 2018) – Certificate<\/a>
\nQualtrics Research Core Expert Certified Professional (Mar 2018) – certificate<\/a>
\nQualtrics Research Core Certified Professional (Oct 2016)<\/p>\n\n\n\n

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Medallia Institute<\/a>
\nMedallia Operational CX Management (Level 1) (Aug 2020) – Certificate<\/a><\/p>\n\n\n\n

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Zendesk<\/a>
Zendesk Certified Solutions Consultant (May 2020)
Zendesk Certified Support Administrator (May 2020) – Certificate<\/a><\/p>\n\n\n\n

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SAP<\/a>
\nThe Power of Experience Management (Nov 2019) – Certificate<\/a><\/p>\n\n\n\n

Human Experience Management (HXM) – The Next Phase of HR (Nov 2020) – Certificate<\/a><\/p>\n\n\n\n

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Oracle<\/a>
\nOracle RightNow CX Cloud Service 2016 Certified Implementation Specialist (Jul 2016) – Certificate<\/a>
\nOracle RightNow CX Cloud Service 2012 Certified Implementation Specialist (Dec 2013) – Certificate<\/a>
\nOracle RightNow CX Cloud Service Sales Specialist (Sep 2012) – Certificate<\/a>
\nOracle RightNow CX Cloud Service PreSales Specialist (Dec 2016) – Certificate<\/a>
\nOracle RightNow CX Cloud Service 2016 Support Specialist (Dec 2016) – Certificate<\/a>
\nOracle RightNow CX Cloud Service Support Specialist (Sep 2012) – Certificate<\/a>
\nOracle Standalone Co-browse Cloud Service 2016 Implementation Consultant (Jul 2016) – Certificate<\/a>
\nOracle Sales Cloud 2016 PreSales Specialist (Jan 2017) – Certificate<\/a>
\nOracle Sales Cloud 2016 Sales Specialist (Jan 2017) – Certificate<\/a>
\nOracle Fusion CRM 11g PreSales Specialist (Jul 2013) – Certificate<\/a>
\nOracle Fusion CRM 11g Sales Specialist (Jul 2013) – Certificate<\/a>
\nOracle Eloqua Marketing Cloud Service PreSales Specialist (Feb 2014)
\nOracle Eloqua Marketing Cloud Service Sales Specialist (Feb 2014) – Certificate<\/a>
\nOracle Social Relationship Management PreSales Specialist (Apr 2014) – Certificate<\/a>
\nOracle Social Relationship Management Sales Specialist (Apr 2014) – Certificate<\/a>
\nOracle Policy Automation 10 PreSales Specialist (Dec 2013) – Certificate<\/a>
\nOracle Policy Automation 10 Sales Specialist (Nov 2013) – Certificate<\/a><\/p>\n\n\n\n

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Novabase<\/a>
\nNovabase Intermediate Consulting Skills (Oct 2010)
\nNovabase Fundamental Consulting Skills (Mar 2009)<\/p>\n\n\n\n

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Dynargie<\/a>
\nManagement of sales teams (Jun 2006)<\/p>\n","protected":false},"excerpt":{"rendered":"

ACXS Accredited Customer Experience Specialist (Sep 2020) – Certificate APMG International AgilePM (2014) Foundation (Aug 2020) – Certificate CXPA – Customer Experience Professionals Association Certified Customer Experience Professional (Aug 2017)Continue readingCertifications<\/span><\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/www.luismelo.org\/index.php?rest_route=\/wp\/v2\/pages\/1498"}],"collection":[{"href":"https:\/\/www.luismelo.org\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.luismelo.org\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.luismelo.org\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.luismelo.org\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1498"}],"version-history":[{"count":64,"href":"https:\/\/www.luismelo.org\/index.php?rest_route=\/wp\/v2\/pages\/1498\/revisions"}],"predecessor-version":[{"id":1656,"href":"https:\/\/www.luismelo.org\/index.php?rest_route=\/wp\/v2\/pages\/1498\/revisions\/1656"}],"wp:attachment":[{"href":"https:\/\/www.luismelo.org\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1498"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}